At SagionIQ, we understand that your privacy isn't just about compliance - it's about trust. When you work with us on API and integration testing, you're sharing sensitive technical data, and we take that responsibility seriously.

This policy explains how we collect, use, and protect your information when you visit our website or use our services. We've written it in plain language because privacy policies shouldn't require a law degree to understand.

We collect information in several ways, depending on how you interact with us:

Information You Give Us Directly:

• Contact details when you reach out (name, email, phone number)
• Company information for service proposals
• Technical requirements and system details for testing projects
• Communication preferences and project specifications

Information We Collect Automatically:

• Website usage data (pages visited, time spent, click patterns)
• Device and browser information
• IP address and general location data
• Cookies and similar tracking technologies

Information From Third Parties:

• Professional references when provided
• Integration data from systems we're testing (with your permission)
• Industry contacts who refer potential clients

We use your information for legitimate business purposes that benefit both of us:

• Providing API and integration testing services
• Communicating about projects and technical requirements
• Improving our testing methodologies and service quality
• Sending relevant technical updates and industry insights
• Complying with Vietnamese legal requirements
• Protecting our systems and preventing technical issues

We're selective about when and how we share information. Here's our approach:

We Share Information When:

• You explicitly request it (like sharing test results with your team)
• Vietnamese law requires disclosure
• We need to protect our legal rights or prevent harm
• Working with trusted service providers (under strict confidentiality agreements)

We Don't Share Information For:

• Marketing purposes with third parties
• Commercial gain or resale
• Competitive analysis or benchmarking
• General business networking without permission

Security isn't just about technology - it's about process, training, and accountability:

• Encrypted data transmission and storage
• Regular security audits and vulnerability assessments
• Limited access to information on a need-to-know basis
• Secure development practices for our testing tools
• Regular staff training on data protection
• Incident response procedures for any security concerns

While we implement industry-standard security measures, no system is completely foolproof. We'll notify you promptly if any security incident affects your data.

You have significant control over your personal information:

Access and Correction: Request copies of your data or ask us to correct inaccuracies.

Data Portability: Get your information in a format you can use elsewhere.

Deletion: Ask us to delete your personal information (subject to legal requirements).

Processing Restrictions: Limit how we use your information in specific situations.

Communication Preferences: Opt out of marketing communications while staying informed about active projects.

We keep information only as long as necessary:

• Active project data: Duration of engagement plus 2 years
• Financial records: 7 years (Vietnamese tax requirements)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months maximum
• Legal dispute information: Until resolution plus applicable limitation periods

When we delete data, we do it securely and completely. Backup systems are also purged according to our retention schedule.

Our primary operations are in Vietnam, but we sometimes work with international partners:

• Cloud services may store data outside Vietnam
• International client projects may require cross-border data sharing
• We use appropriate safeguards for international transfers
• You'll be informed when your data leaves Vietnam

Our website uses cookies and similar technologies to improve your experience:

Essential Cookies: Required for basic website functionality

Analytics Cookies: Help us understand how visitors use our site

Preference Cookies: Remember your choices and settings

You can control cookies through your browser settings, though some features may not work properly if you disable them.

We update this policy when our practices change or laws require it. When we make significant changes:

• We'll email active clients directly
• Post notices on our website
• Update the effective date at the top of this policy
• Provide transition time for any changes affecting your rights

This policy complies with Vietnamese data protection laws and international best practices. We regularly review our practices to ensure ongoing compliance with evolving regulations.

If you have concerns about how we handle your information, you can contact Vietnamese data protection authorities or work with us directly to resolve issues.